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Orders placed on divinecashmere.com will be shipped within 3 working days from receiving your order using a fully traceable courier to your requested shipping address. If you need to receive your order sooner please contact our customer service team and we will do our best to get your order to you with an express service where possible.
Please note for worldwide shipments going outside the UK and EU, customs cost may occur and these charges are to be paid by the buyer.
If you wish to return the item and Divine Cashmere incurs any customs charges to receive this item back for a refund, these charges will be deducted form the refund Divine Cashmere will process.
When placing an order on divinecashmere.com you are agreeing to our returns policy.
You can send an exchange or refund request within 7 days from receiving your Divine Cashmere delivery. Once your request has been accepted you have 3 working days to get the good back to us. Requests should be sent to firstname.lastname@example.org including your order number and a brief description of the request.
Please note goods should be returned in unworn condition with no signs of wear. Goods that are marked or show any signs of wear cannot be refunded and will be returned to the sender.
Any postage costs are non-refundable and return postage will be at the customer's cost, we recommend you use a tracked service with insurance when sending items back to the Divine Cashmere office as we cannot take responsibility for returns lost in transit.
Exchanges are subject to stock availability.
If an item has been specially ordered there is a strict no refund policy.